Summary
I started my IT career with a company called Telvisio which allowed me to perform WAH Technical Support for residential end users. I then moved on to NCR Corporation after a few months and was employed with them on the Wal*Mart contract for almost 3 years. In my time at NCR I provided Level 1 and Level 2 Hardware and Network support for Store Personnel and Management as well as our Field Technicians. Because of the varying degree of equipment, skill set and frustration level of users I was able to adapt and evolve my customer service while maintaining high remote resolve rates and metrics. When I left NCR Corporation in April of 2011 I had been working starting a small business up since January 2011 and was doing on site and remote IT Support with Networking equipment, workstation/sever setup and telephony projects for residential and commercial clients.
I then moved closer home and focused 100% on remote work through freelance and contract clients using online communities like Elance to get my name and services out there globally and not just locally. I started doing remote IT support, C# and VB.NET programming and gradually started doing Web and Mobile Web development.
I'm currently attending school for my BSIT in Network Administration and hope when finished to be able to get a Bachelor of Science in Criminal Justice. My careers goals are to one day work for an agency like the FBI or CIA doing Intelligence Analysis, Cyber Crimes and/or Crimes against Children.
Specialties
Problem solving, hardware and software troubleshooting, software development and project management.
Work Experience
Owner, Developer and Technician
Hallstech
Information Technology and Services industry
January 2011 – Present (1 year 2 months)
I offer mobile web optimization and development using HTML5, CSS3 and PHP/MySQL. I also do some app development using PhoneGap and Titanium frameworks. The majority of my work is with remote clients all over the world and I currently have done over 40 projects with a 4.9 out of 5 star rating and wonderful feedback from clients. I also do IT support for clients dealing Desktop/Server troubleshooting.
Level 2 Advanced Helpdesk Technician
NCR
Public Company; 10,001+ employees; NCR; Information Technology and Services industry
July 2010 – April 2011 (10 months)
Provided Level 2 support for our Customer Engineers and support for Wal-Mart Field Support on store Controllers, Servers, PCs, Kiosks, Timeclocks, Registers, IVR and Fax, Printers and network equipment. Supported equipment from Dell, HP, IBM, Optimus, Avocent, ATEB, Masterview, Epson, Genicom, Zebra, Lexmark, Cisco, Sony. Most of the equipment we supported was vital to stores operation so we were constantly under review by the customer and managers to ensure everything was done correctly. Equipment we supported was Multimedia and Security PCs, Managers PC, Customer Kiosks, Pharmacy IVR and FAX and IBM Controllers which supported the sales processor which were vital for the registers to operate and transact.
Self-Checkout Support
NCR Corporation
Public Company; 10,001+ employees; NCR; Information Technology and Services industry
March 2009 – July 2010 (1 year 5 months)
Answered in-coming calls from Wal-Mart store Associates and Customer Engineers. Troubleshot NCR Self-Checkouts and Money Center Express/ATM. Helped in Disaster Recovery process took Diagnostic files for problems and forwarded them to teams to try and find why a certain problem had occurred. Was able to monitor store switches and configure ports, experience with ftp, telnet. Made various small scripts and applications to interact with Remedy Helpdesk and Customer Machines
L1 POS Helpdesk Technician
NCR Corporation
Public Company; 10,001+ employees; NCR; Information Technology and Services industry
September 2008 – March 2009 (7 months)
Worked on Level 1 Helpdesk on the Wal-Mart Global Support Team on the POS Remote Resolve Team. Answered In-Bound calls from US Wal-Marts supporting IBM POS registers and associated hardware.
Helpdesk Technician
Telvisio
May 2008 – September 2008 (5 months)
Answered In-Bound calls for IT Brands such as Tech24, Geeks by Minute, Diamond Geeks and TechSupport. Supported Apple, Linux, Windows 95-Vista, Quicken, Intuit, Norton, AVG, Kaspersky, Dell, Systemax, HP, Lexmark, Windows Server Family 2003-2008, Sony, Panasonic.
Education
Western Governors University
Bachelors of Science, IT - System and Network Security
2010 – 2014 (expected)
University of Phoenix
Associates, IT/Software Development
2008 – 2009
Ozarka College
Associates, Business Administration
2007 – 2008
Additional Information
- Websites:
- Interests:
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Fishing, Outdoors, Camping, Computers, Music, History, Reading, Writing, Photography.
- Honors and Awards:
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CIW v5 Associate
CIW Web Design Specialist
CompTIA A+
DCSE Managed Deployment Tech Lead