I’m 31 year old IT professional with ~10 years of professional IT experience dealing with basic desktop support/troubleshooting to more complex server related issues and some development work. I fell in love with computers when I was a Freshman in High School and knew that IT was where I wanted to be. I was always finding a way to get out of my classes to go to the computer lab because I was working on building something with VB6 and then VB.NET or helping out other students with things they were working on in class. I would sometimes bring my Windows ME machine from home to wipe and reinstall everything needed on our school’s T1 line instead of using my 56k dial-up connection.
After graduating High School in 2007, I did small projects around the community I grew up in and did some freelance work too. My first “real” IT job was a work from home tech support job answering in-bound calls from several different branded companies working on a variety of customer issues including personal machines, printers, and servers. I worked at this before finding a position in Bentonville, AR working for NCR supporting the Wal*Mart environments. I started as a POS Register Technician taking calls from stores and supporting all their registers throughout the store. I was with NCR for almost 3 years and in that time, I supported the POS, Self-Checkout and ATM, and the back-office equipment. When I left NCR, I was working on starting my own business doing support for customers through OnForce as well as development work on Elance and oDesk. I did this for a year before finding a position with Kelly Services working for Apple supporting iOS devices. While working with Kelly Services/Apple, I was supporting anything running iOS and associated hardware/services. When I took this position, I had never used an iPhone, iPad, Mac, iTunes, etc. I was able to quickly learn the product and systems in the environment so worked in a Tier 1 and Tier 2 role very quickly.
I was working for Kelly Services/Apple for about 6 months when I started looking for a more technical role in a space I wanted to be in. I stumbled across Intermedia Cloud Communications in 2013 and they were starting a work-from-home program so quickly jumped at the opportunity. I have been with them almost 8 years and enjoyed every minute of it. When I came on with Intermedia, I was excited to be going into a more technical roles supporting Hosted Exchange and things like Outlook, ActiveSync, Lync/Skype for Business, and SharePoint so always put my best foot forward since we were also customer support. While with Intermedia, I had moved from our Tier 1 level to our Onboarding and now to where I am with our Tier 2 team. I’m working on and troubleshooting more complex customer issues and questions as related to our services mentioned above as well as Microsoft 365 which is where my current interest is. As I have learned more about Microsoft 365 and Azure Cloud offerings, it is where I want to head in my career which is one reason why I started this site as mentioned on my Home page.
Most of my time now is spent working or studying certification related material(currently prepping for MS-101 to get my Microsoft 365 Certified: Enterprise Administrator Expert) but I also enjoy spending time looking into more areas that I have interest in but no exposure. This includes Azure, Virtualization (Hyper-V), Cloud, and Security. When I’m not doing any of the above then I’m spending time with my girlfriend, kids, and our dog. I enjoy fishing, camping, road trips, wood working, pyrography, and my favorite hobby BBQ (follow my instagram @bighallbbq).